Supervisor, Beverage

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cincinnati Casino is seeking a Front-of-House Restaurant Supervisor to oversee the assigned food outlet during shifts and assist in supervising other outlets as needed. You will lead team members, ensure guest satisfaction, and uphold service standards.

Key duties include opening/closing, scheduling, budgeting awareness, safety, and maintaining a high-energy guest experience while mentoring staff and collaborating with other outlets.

Qualifications

• 2–4 years in food & beverage operations or equivalent experience
• Ability to analyze food & beverage data and drive improvements
• Strong verbal and written communication skills
• Proven ability to lead and develop a cohesive outlet team
• Proficient with MS Word, Excel and POS systems
• Must pass background check and drug screening
• Must be 21 years of age or older
• Flexible to work holidays and weekends

Responsibilities

• Creates an atmosphere that encourages guests to choose Hard Rock Cincinnati Casino for dining and gaming.
• Opens and closes shift; ensures outlet is prepared, clean, and secure.
• Maintains scheduling, time/attendance records, and staff appraisals for appropriate staffing.
• Monitors department budgets to ensure efficient use of labor and resources.
• Monitors guest service and satisfaction and suggests improvements.
• Resolves guest concerns to maintain positive relations.
• Inspects daily operations to ensure safety and readiness of equipment and supplies.
• Attends meetings and performs other duties as assigned.

Skills

Food & beverage data analysis

Guest service excellence

Verbal and written communication

Team leadership & development

POS systems proficiency

Tools

MS Word

Excel

POS Systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino as their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly.
• Other duties as assigned.

Qualifications

• EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis)

Two (2) to four (4) years of food & beverage operations experience or a combination of education and/or work experience

• Must be able to analyze Food and Beverage data
• Must be able to demonstrate and deliver a high level of service to our guests
• Has strong verbal and written communication skills
• Has ability to lead and develop a cohesive outlet team
• Strong computer skills to include MS word, excel, and Pos Systems
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Additional Details

Knowledge of:

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
• Maintain bar operations.