Assistant Manager, Ski Rental Shop — Lead & Serve Guests

Vail Resorts; Champion (PA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free employee passes

Discount lift tickets for friends and

Free ski lessons

Discounts on lodging, food, gear, shUT

Job summary

Vail Resorts in Champion, PA is seeking an Assistant Manager for the Rental Shop to deliver high-end guest service and oversee daily operations during the winter season. You will lead Rental Attendants, manage opening/closing, and ensure equipment is properly stocked and maintained while upholding safety standards.

The role requires 1–2 years in rental operations or related fields, supervisory experience, and a flexible schedule including nights and weekends; lifting 30–50 lbs is expected.

Qualifications

• High School Diploma or GED required; business-related training preferred.
• 1–2 years in rental operations, outdoor recreation, retail, or hospitality.
• Previous supervisory or team-lead experience strongly preferred.
• Experience in a fast-paced, customer-facing environment.
• Able to work a flexible schedule including nights, holidays, weekends.
• Able to lift 30–50 lbs regularly.

Responsibilities

• Oversee daily operations of the Rental Shop to ensure guest-focused service.
• Support Manager with opening/closing, staffing, and workflow management.
• Ensure equipment inventory is organized and rotated properly.
• Monitor rental flow to reduce wait times and improve guest experience.
• Supervise attendants, leads, and support staff during shifts.
• Coach staff with real-time feedback and uphold policies and safety standards.
• Protect assets and manage inventory for rental products.
• Manage budgets and payroll, aligning staffing to needs.
• Assist training of new employees on equipment handling and safety.
• Foster a positive, inclusive, safety-first work environment.
• Ensure adherence to equipment safety checks and SOPs.

Skills

Customer service

Supervisory experience

Team leadership

Scheduling

Lifting 30-50 lbs

Education

High School Diploma or GED

Business area training or education preferred

Job description

Vail Resorts in Champion, PA is seeking an Assistant Manager for the Rental Shop to deliver high-end guest service and oversee daily operations during the winter season. You will lead Rental Attendants, manage opening/closing, and ensure equipment is properly stocked and maintained while upholding safety standards.

The role requires 1–2 years in rental operations or related fields, supervisory experience, and a flexible schedule including nights and weekends; lifting 30–50 lbs is expected.