Assistant Manager: Rental Operations

Vail Resorts; Pennsylvania; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Training & development

Referral Program

Job summary

Vail Resorts is seeking a proactive Assistant Manager for its rental shop during the Winter 2026/2027 season. You will oversee daily store operations, supervise staff, and ensure guest-focused service with safety and compliance at the forefront.

You will help manage equipment inventory, training, and payroll while supporting the manager to maintain high standards and a positive team culture in a fast-paced environment.

Qualifications

• High School Diploma or GED required or equivalent.
• 1-2 years of experience in rental operations, outdoor recreation, retail, or hospitality.
• Previous supervisory or team-lead experience strongly preferred.
• Experience working in a fast-paced, customer-facing environment.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Ability to lift 30-50 lbs regularly (moving equipment).
• Background check clearances may be required before start.

Responsibilities

• Oversee daily operations of the Rental Shop to ensure smooth, guest-focused service.
• Support the Manager in opening/closing procedures, staffing assignments, and workflow management.
• Ensure equipment inventory is organized, maintained, and rotated properly.
• Monitor rental flow to reduce wait times and improve guest experience.
• Supervise Rental Attendants, Leads, and support staff during assigned shifts.
• Provide hands-on coaching, real-time feedback, and ensure adherence to policies and service standards.
• Protect company assets and manage inventory for rental products.
• Manage operational budgets and payroll while aligning staffing and spending with needs.
• Assist with training new employees on equipment handling, sizing, safety protocols, and guest service.
• Promote a positive, inclusive, safety-first work environment.
• Ensure staff follow safety guidelines and SOPs.
• Monitor workspace for hazards; take corrective action when needed.
• Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks.
• Other duties as assigned

Skills

Customer service

Supervisory experience

Team leadership

Operations coordination

Education

High School Diploma or GED

Job description

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Responsible for providing high-end customer service and supporting overall store operations. The Assistant Manager directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises elevated decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop. The Assistant Manager also fulfills day-to-day operational responsibilities as needed to support the organization.

Job Specifications

• Starting Wage: $25.00 - $32.14 /hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest-focused service.
• Support the Manager in opening/closing procedures, staffing assignments, and workflow management.
• Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly.
• Monitor rental flow to reduce wait times and improve guest experience.
• Supervise Rental Attendants, Leads, and support staff during assigned shifts.
• Provide hands-on coaching, real-time feedback, and support adherence to Vail Resorts’ policies and service standards.
• Protect company assets through effective loss prevention techniques and by managing inventory for rental products.
• Manage operational budgets and payroll while aligning staffing and spending with operational needs.
• Assist with training new employees on equipment handling, sizing, safety protocols, and guest service.
• Promote a positive, inclusive, safety-first work environment.
• Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs.
• Monitor workspace for hazards; take immediate corrective action when needed.
• Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks.
• Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-2 years of experience in rental operations, outdoor recreation, retail, or hospitality.
• Previous supervisory or team-lead experience strongly preferred.
• Experience working in a fast-paced, customer-facing environment.
• Ability to work a flexible schedule including nights, holidays, and weekends
• Ability to lift 30-50 lbs regularly (moving equipment).

The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances.

The expected pay range is$25.00 - $32.14 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).