Assistant Manager/Shift Leader

Robeks; Norwalk (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Robeks in Norwalk, CT is seeking a shift supervisor to help lead daily restaurant operations. You will supervise staff, ensure guest satisfaction, and handle opening/closing duties in a fast-paced environment.

Ideal candidates have prior restaurant management or retail supervision experience, strong communication skills, and the ability to work weekends and holidays. This role involves standing, stocking, and maintaining food safety standards on shift.

Qualifications

• Weekend availability is required.
• At least six months of restaurant management or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of labor laws and health/safety regulations.
• Strong communication and problem-solving skills.
• Ability to stand, bend, and lift up to 50 pounds in a fast-paced restaurant environment.

Responsibilities

• Lead and manage operations during shifts to ensure an optimal guest experience.
• Train, coach, and direct team members during shifts.
• Monitor and manage food, labor, and inventory to control costs and quality.
• Perform opening and/or closing duties and sanitation tasks.
• Address guest issues promptly and maintain high service standards.
• Ensure compliance with company policies and applicable laws.

Skills

Weekend availability

Restaurant management

Shift leadership

Communication

Labor law knowledge

Safety compliance

Stocking & inventory

Job description

Qualifications

• WEEKEND AVAILABILITY A MUST
• At least six months of restaurant management experience, or one year of retail management experience
• Experience running a restaurant shift without supervision
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
• Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Responsibilities

• Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift
• Train, manage, direct, coach, lead, and assign employees during shift
• Lead and manage operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment - pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays