Assistant Manager

Sonic Corp.; Jennings (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Sonic Drive-In in Jennings, LA is seeking an Assistant Manager to lead drive-in operations during each shift, develop team members, and ensure outstanding product quality and guest service.

The role requires 2+ years of restaurant management experience, strong leadership, and knowledge of health and safety regulations. You will manage staff, monitor costs, and uphold company policies to deliver a superior guest experience.

Qualifications

• Experience in restaurant or retail management.
• Strong leadership and supervisory abilities.
• Good verbal and written communication skills.
• Ability to manage staffing, scheduling, and costs.

Responsibilities

• Train, manage, direct, coach, and lead drive-in staff during shift.
• Lead drive-in operations to deliver guest satisfaction and quality.
• Monitor staffing levels and perform opening/closing duties.
• Handle guest and employee issues promptly and professionally.
• Ensure adherence to health, safety, and company policies.

Skills

Leadership

Communication skills

Problem-solving

Multi-tasking

Time management

Conflict resolution

Safety compliance

Customer service

Job description

Position

Assistant Manager

Immediate Supervisor

General Manager

Position Summary

Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalat(e?) guest issues/concerns during shift
• Handle and properly escalat(e?) employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time / Shift Expectations

Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions