Assistant Manager/Shift Leader

Robeks | It Is Good II, LLC; Norwalk (CT); On-site; USD 27,000 - 46,000; Full time

Job summary

Robeks | It Is Good II, LLC is seeking a responsible shift supervisor to help lead daily restaurant operations in Norwalk, CT. The role requires weekend availability and prior restaurant or retail management experience to oversee staff and ensure a high-quality guest experience.

The position entails supervising shifts, training team members, managing staffing, enforcing policies, and maintaining safety and sanitation standards. Regular attendance and physical duties are part of the role.

Qualifications

• Weekend availability is required.
• At least six months of restaurant management or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor laws (e.g., wage and hour laws; EEO laws).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Strong problem-solving, multi-tasking, leadership and time-management abilities.
• Work environment includes standing, bending, reaching, lifting up to 50 pounds, and temperature exposure.

Responsibilities

• Assist with leading and managing operations and employees during assigned shift.
• Train, manage, direct, coach, lead, and assign employees during shift.
• Lead and manage operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Monitor food, labor, paper, and inventory to maximize cost-control and quality.
• Maintain records and ensure compliance with company policies and laws.
• Perform sanitation duties and ensure cleanliness of work areas.
• Ensure regular attendance and adhere to shift expectations (min 35 hours/week).

Skills

Weekend availability

Restaurant management

Shift supervision

Labor laws knowledge

Health and safety knowledge

Communication skills

Problem-solving

Physical stamina

Job description

Qualifications

• WEEKEND AVAILABILITY A MUST
• At least six months of restaurant management experience, or one year of retail management experience
• Experience running a restaurant shift without supervision
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
• Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Responsibilities

• Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift
• Train, manage, direct, coach, lead, and assign employees during shift
• Lead and manage operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment - pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays