Assistant Manager – Sales & Hospitality Leader

Hammer & Nails; Omaha (NE); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Paid time off

Vision insurance

Job summary

Hammer & Nails in Omaha is seeking an Assistant Manager who leads with hospitality, coaches a team, and drives guest satisfaction and memberships.

This role focuses on elevating service, boosting retail sales, managing daily operations, and delivering an elevated lounge experience. If you thrive in a fast-paced, guest-centric environment with flexible evenings and weekends, we'd love to meet you.

Qualifications

• Proven leadership experience in hospitality, restaurant, bar, hotel, salon, or luxury retail.
• Passion for delivering exceptional guest experiences and driving memberships/upsell.
• Ability to coach teams to achieve sales goals through value-based selling.
• Strong communication and organizational skills with multitasking ability.

Responsibilities

• Lead by example to deliver an elevated guest experience and build VIP relationships.
• Educate guests on memberships, upgrades, and retail products; drive conversions.
• Coach and develop the team; reinforce service standards and accountability.
• Assist in daily shop operations, scheduling, inventory, and service flow.
• Maintain brand standards and a welcoming bar/lounge atmosphere.

Skills

Leadership

Hospitality

Sales coaching

Communication

Team development

Organizational skills

Job description

Hammer & Nails is redefining the men's grooming experience. More than a barbershop, we're a premium grooming lounge that combines exceptional haircuts, hand and foot care, straight-razor shaves, facials, and a full-service beverage experience in an upscale environment designed for relaxation.

We're looking for an Assistant Manager who is passionate about hospitality, thrives in sales, and understands that delivering an exceptional guest experience naturally leads to long-term relationships and business growth.

If you enjoy developing talent, creating memorable experiences, and helping guests discover services and memberships that genuinely improve their experience, we'd love to meet you.

Your Role

As Assistant Manager, you'll be a leader on the floor, driving a culture built around hospitality, value-based selling, and exceptional service. You'll coach the team to create loyal members, maximize every guest interaction, and consistently deliver the elevated experience Hammer & Nails is known for.

Success in this role isn't measured simply by operations - it's measured by guest satisfaction, membership growth, retail performance, and developing a team that confidently recommends the right services for every guest.

Key Responsibilities

Lead an Exceptional Guest Experience

• Create an elevated, welcoming environment where every guest feels like a VIP.
• Build lasting relationships with members and first-time guests through authentic hospitality.
• Ensure every visit exceeds expectations from check-in through checkout.

Drive Membership & Retail Sales

• Lead by example in educating guests on memberships, upgrades, retail products, and additional services.
• Coach the team on consultative, value-based selling that focuses on improving the guest experience - not high-pressure sales.
• Identify opportunities to increase membership conversions, retail sales, service upgrades, and guest retention.
• Celebrate sales successes while reinforcing a guest-first culture.

Develop a High-Performing Team

• Partner with ownership to coach, motivate, and develop the team.
• Reinforce service standards, sales behaviors, and accountability through ongoing feedback and recognition.
• Help create a positive, collaborative culture where team members can thrive.

Support Daily Operations

• Assist in managing daily shop operations, scheduling, inventory, cleanliness, and service flow.
• Ensure appointments remain on schedule while maintaining exceptional service quality.
• Support opening and closing procedures and maintain brand standards throughout the shop.

Enhance the Lounge Experience

• Confidently serve beer, cocktails, and other beverages in accordance with responsible serving practices.
• Help create a welcoming social atmosphere that complements our premium grooming services.
• Maintain an organized, clean, and inviting bar area that reflects the Hammer & Nails brand.

Resolve Guest Concerns

• Address guest concerns with professionalism, empathy, and urgency.
• Turn service recovery opportunities into memorable experiences that build long-term loyalty.

What We're Looking For

• Proven success in hospitality, restaurant, bar, hotel, salon, or luxury retail leadership.
• A passion for hospitality and delivering exceptional guest experiences.
• Demonstrated ability to coach and motivate teams to achieve sales goals through value-based selling.
• Experience driving memberships, retail sales, or service upgrades is highly preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible availability, including evenings and weekends.

Highly Desired Qualifications

• Experience creating premium hospitality experiences.
• Experience coaching consultative sales techniques.
• Previous experience in membership-based or luxury service businesses.
• Bartending or bar management experience.
• Responsible alcohol service certification (or willingness to obtain).

What We Offer

• Competitive hourly pay plus commissions and tips.
• Performance incentives tied to membership, retail, and team success.
• Discounted services and retail products.
• 401(k) retirement plan.
• Dental, Vision, Life, and AD&D insurance.
• Career growth opportunities with a nationally recognized, growing brand.
• A supportive, team-oriented culture built around excellence, accountability, and hospitality.

Why Hammer & Nails?

At Hammer & Nails, we're not simply selling haircuts - we're building relationships. Every interaction is an opportunity to create an experience guests can't wait to return for.

We're looking for leaders who believe great hospitality and genuine service naturally drive business success. If you're energized by creating loyal guests, leading a team, and helping build a culture of hospitality and sales excellence, we'd love to hear from you.

Apply today and help redefine the men's grooming experience in Omaha.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance