Assistant Manager - Retail Leadership & Customer Experience

Lush Fresh Handmade Cosmetics North America; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

50% product discount

Growth opportunities

Entrepreneurial retail structure

Internal promotion potential

Job summary

Lush North America is seeking an Assistant Manager to drive daily store performance, support the Shop Manager, and foster an engaging customer experience. The role emphasizes leadership, brand integrity, and hands-on involvement in sales, operations, and staff development.

As a key leader in the shop, you will champion Lush values, mentor teammates, and ensure exceptional customer service while achieving sales goals in a dynamic environment.

Qualifications

• Customer service excellence in retail environment
• Strong communication and teamwork
• Leadership potential and initiative

Responsibilities

• Customer service: collaborate with team to exceed daily sales goals and provide a welcoming, inclusive experience.
• Brand education: educate customers and staff on brand values and ethical commitments (animal testing, vegetarian, handmade).
• Product knowledge: deepen product knowledge and make informed recommendations to meet customer needs.
• Sales leadership: use store metrics and budgets to drive profitable results on the shop floor.
• Team leadership: support and motivate staff, remove obstacles, and coach for performance.

Job description

Lush North America is seeking an Assistant Manager to drive daily store performance, support the Shop Manager, and foster an engaging customer experience. The role emphasizes leadership, brand integrity, and hands-on involvement in sales, operations, and staff development.

As a key leader in the shop, you will champion Lush values, mentor teammates, and ensure exceptional customer service while achieving sales goals in a dynamic environment.