Assistant Manager – Retail Leadership & Customer Experience

J.Crew; Town of Mount Pleasant (NY); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discount on branded products

401(k) plan

Medical, dental, prescription, vision,

Paid time off

Entertainment, travel, fitness, and**

Job summary

J.Crew in Town of Mount Pleasant, NY is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Brand passion

Teamwork

Problem solving

Scheduling flexibility

Job description

J.Crew in Town of Mount Pleasant, NY is seeking an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. Flexibility to work nights, weekends, and holidays is required.