Assistant Manager Retail Full Time

Planet Fitness - Glow Brands; Pikeville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO & Holidays

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Free Gym Access

Free Tanning

Free Wellness Spa Services

Employee Discounts

Professional Development & Training

Casual Dress Code

Free Work Shirt

Job summary

Planet Fitness - Glow Brands in Pikeville, KY seeks an Assistant General Manager to help oversee gym operations and deliver a welcoming, Judgement-Free member experience while driving club profitability. You will lead staff, recruit, train, and ensure high service standards.

A retail management background and strong customer service are preferred, with opportunities for advancement and a competitive benefits package including health insurance, PTO and scheduling flexibility.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience supervising a team and managing staff.
• Diploma or degree not required but a high school/GED is needed.
• Proven ability to recruit, train and develop staff.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager and supervise scheduling.
• Oversee front desk activities and member services.
• Handle member inquiries, tours and sign-ups.
• Help maintain cleanliness and facility upkeep.
• Manage supplies within budget and track club statistics.

Skills

Customer service

Team leadership

Staff management

Recruiting

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.

Job Description

The Assistant General Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement-Free” member experience as well as a financially successful club. We're looking for motivated leaders to join our management team at Planet Fitness. If you have retail management experience, strong customer service skills, and a passion for team leadership, this is your opportunity to grow your career.

Top Benefits and Perks

• Opportunity for future advancement into a General Manager position which has a starting salary of 50K+ Bonuses.
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness is preferred but not required.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required. (Can complete upon hire)
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with clients and other staff members in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided for your safety)
• Ability to work independently and alone during shifts as business needs require.