Production Team Leader Waldorf

Goodwill of Greater Washington; Waldorf (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus eligible

Same day pay

Paid holidays

Health insurance

Paid time off (PTO)

Employee discounts

Job summary

Goodwill of Greater Washington is seeking an experienced production supervisor to lead the donation processing team and ensure smooth operations across inventory and donor interactions.

The role requires supervisory experience, strong customer service, and the ability to manage multiple tasks in a fast-paced retail environment. This on-site position offers competitive pay and benefits including holidays and PTO.

Qualifications

• High school diploma or equivalent; ability to supervise staff.
• Excellent customer service skills.
• Basic computer skills.
• Able to communicate verbally and in writing.
• Able to perform basic math.
• Able to read and comprehend internal store documents.
• Able to stand, walk, bend, kneel for extended periods; lift 40–50 lbs.

Responsibilities

• Monitor and ensure smooth production process for donation functions and inventory.
• Perform duties of production staff when needed; provide excellent customer service to donors.
• Enforce store safety and security procedures.
• Assist with conflict resolution and customer complaints.
• Assist in interviews, training, and performance evaluations.

Skills

Customer service

Communication

Team supervision

Basic math

Reading internal documents

Physical stamina

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

• 1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• 2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• 3. Assists in and ensures the enforcement of store safety and security procedures.
• 4. Assists in settling complaints
• 5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

• 1. Maintains a professional appearance adhering to Goodwill uniform standards
• 2. Assists with maintaining proper staffing as it relates to budgets.
• 3. Assists the Assistant Production Manager to accurately record the work of the department.
• 4. Assists with monitoring the time and attendance system.
• 5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• 6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• 7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

• 1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
• 2. Excellent customer service skills.
• 3. Basic computer skills.
• 4. Ability to effectively communicate verbally and in writing.
• 5. Ability to perform basic math.
• 6. Ability to read and comprehend internal documents related to store operations.
• 7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• 8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

• 1. Previous experience working in a warehouse environment.
• 2. Previous experience in the area of transportation production.
• 3. Ability to coach and direct employees.
• 4. Ability to gracefully adapt to periodic and rapid change.
• 5. Fluent in English and Spanish.