Retail Team Leader Gaithersburg

Goodwill of Greater Washington; Gaithersburg (MD); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Same-day pay

Paid time off (PTO)

Paid holidays

Holiday pay premium

Life insurance

Short/long‑term disability

Medical coverage (individual & family)

Dental and vision coverage

Pet insurance

Employee discounts

Employee Assistance Program (EAP)

401(k)/403(b) plan with match after 1 

Bonus eligible

Résumé du poste

Goodwill of Greater Washington seeks an enthusiastic leader to oversee donation processing and production staff, ensuring smooth operations and high service levels for donors. You will supervise and model effective work methods while maintaining safety and quality standards on the sales floor.

You will grow professionally within a dynamic retail environment, supported by comprehensive benefits, training, and opportunities for advancement.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to walk, stoop, stand, bend, kneel and climb for up to 7 hours per shift.
• Lift up to 40–50 pounds frequently.

Responsabilités

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to procedures.
• Fulfills duties of production staff, provides excellent customer service to donors, processes donations and sorts items.
• Enforces store safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.

Connaissances

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Formation

High school diploma or equivalent

Outils

Basic computer skills

Description du poste

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. Be a decision maker and lead your own production team while improving your community.

We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential.

• excellent compensation
• healthcare
• career growth
• paid PTO
• no inventory or overnights
• bonus potential

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

• option for same day pay
• accrued personal time off (PTO)
• paid holidays
• premium pay for working certain holidays
• basic life insurance
• short/long term disability benefits
• individual and family medical
• dental and vision benefits
• pet insurance
• generous employee discounts
• access to an employee assistance program (EAP)
• 403(b)/401(k) plan with match available after 1 year
• Bonus eligible

Essential Competencies

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints
• Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities

• Maintains a professional appearance adhering to Goodwill uniform standards
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.

Supervisory Responsibility

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Required Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40 - 50 pounds frequently.

Preferred Qualifications

• Previous experience working in a warehouse environment.
• Previous experience in the area of transportation production.
• Ability to coach and direct employees.
• Ability to gracefully adapt to periodic and rapid change.
• Fluent in English and Spanish.