Assistant Manager, Outdoor Pursuits

Montage International; Big Sky (MT); On-site; USD 52,000 - 78,000; Full time

Job summary

Montage International is seeking a Recreation Assistant Manager to oversee guest and member services, reservations, and equipment rentals at Montage Big Sky. The role requires strong listening skills, proactive service mindset, and the ability to train Recreation Attendants while maintaining a high standard of hospitality.

The position emphasizes scheduling, coordination with Event personnel, and maintaining orderly operations in a dynamic, outdoor environment.

Qualifications

• Excellent written and verbal communication skills; fluency in English.
• Exceptional interpersonal skills; ability to engage diverse guests and staff.
• Advanced computer literacy including Microsoft Office and Internet navigation.
• Strong analytical ability; able to analyze data and derive actions.

Responsibilities

• Ensure efficient reservation process for rentals, pickups and deliveries.
• Maintain accurate records of product use and charges.
• Deliver superior guest and member rental experiences; ensure cleanliness of equipment.
• Organize and supervise staff schedules and departmental training.
• Communicate effectively with leadership and peers to promote teamwork.

Skills

Communication skills

English fluency

Microsoft Office

Data analysis

Team collaboration

Customer service

Tools

Excel

PowerPoint

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

Recreation Assistant Manager The Assistant Manager Recreation will work closely with the Recreation leadership. The primary responsibility of the Recreation Assistant Manager is to ensure that guest and member service standards are met. The role of Recreation Assistant Manager requires excellent listening skills, eagerness to provide excellent service, as well as skills training Recreation Attendants. Flexibility in meeting the varying scheduling needs of the operation, additional hours may be required. This position requires a highly self-motivated individual who can work with minimal supervision and interact with staff, guests, and members at a high-level.

ESSENTIAL FUNCTIONS:

• Responsible to ensure an efficient, timely, and accurate reservation process for rentals, pickups and deliveries.
• Maintain accurate records of product use.
• Ensure timely and accurate processing of associated charges.
• Responsible to ensure an efficient and superior quality experience for guests and members rental pickup and return.
• Responsible for the organization of, and cleanliness of bicycles, ski equipment, and departmental equipment.
• Maintains well organized and attractive distribution points.
• Oversee and organize property sweeps to pick up all rentals and equipment not returned.
• Follow procedures for proper opening and closing of the operation.
• Assist Special Event personnel in the setup of events.
• Organize and schedule staff to meet operational demands.
• Sourcing supplies necessary for day-to-day operations of their given areas.
• Development of Recreation Attendants through a coaching and mentoring role.
• Effectively communicate with peers, department Leadership team, Senior Leadership, Director of Retail.
• Build positive relationships with all levels of Leadership and line-level Associates as to promote collaboration and teamwork.
• Responsible for the flow of communication with peers, management and the Recreation Manager.
• Delegate/Supervise all departmental specific training programs and the maintenance of accurate records to Training Specialist.
• Responsible for all departmental Guest Service and Hospitality training.
• Supervise all departmental Safety & Security Initiatives and Corporate Compliance training, including but not limited to:

QUALIFICATIONS:

• Excellent written and verbal communication skills, fluency in English.
• Exceptional interpersonal skills, ability to effectively communicate with people from very diverse backgrounds and cultures.
• Advanced computer literacy in Microsoft office (including PowerPoint and Excel) and Internet navigation.
• Excellent analytical ability, knowledge in research methods and basic statistics to analyze data and formulate conclusions and action steps from results.
• Insightful approaches and methods for delivering competencies and skills.
• Ability to influence others.
• Be over the age of eighteen with a valid driver’s license, with a clean Motor Vehicle Record Excellent communication and organizational skills Experience with and sense of positive customer service Experience with and ability to collaborate and work in a team environment. Excellent skills in task management and prioritization Ability to follow directions, work independently and take initiative. Skilled in problem identification and resolution Endurance for long hours in an active, stressful production setting with the ability to work outdoors in possibly extreme heat or in wet weather.

PHYSICAL DEMANDS:

May need to remain standing for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.

Montage Big Sky is proud to be an EEO Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse screening and background checks.

Montage Palmetto Bluff participates in E-Verify.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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