Assistant Manager - Osmium

Dark Matter Coffee; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance after 90 days

401(k) options

Financial planning support

Job summary

Osmium is seeking an Assistant Store Manager in Chicago to help train the barista team and support day-to-day store performance. The role emphasizes leadership, excellent customer service, and executing tasks to ensure smooth operations.

You will coach staff, assist in hiring, scheduling, and coverage for unexpected absences, and help maintain store standards while reporting progress to the Store Manager.

Responsibilities

• Train and develop the barista team to meet quality standards and service levels.
• Coach staff on barista skills, customer service, coffee knowledge and communication.
• Assist in hiring processes and first-round candidate screening.
• Support Store Manager with scheduling and coverage for shifts and absences.
• Monitor store performance, safety, cleanliness and asset protection.
• Provide feedback and implement improvement plans when performance is below standards.

Skills

Customer service

Leadership

Staff training

Scheduling

Hiring

Disciplinary actions

Job description

Assistant Manager - OsmiumThe role of The Assistant Store Manager is to aid the Store Manager in training and developing the barista team and managing store performance with a long term goal of gaining knowledge and skills to be an effective store manager. This position is supplemental for achieving the store's daily and weekly operational expectations, leading by example through excellent customer service, and delegating/executing all necessary tasks for the store to run efficiently. This form describes the general nature of the position. Job responsibilities can change based on operational needs. The Assistant Store Manager position is full-time (35- 40 hours per week).Pay Structure:The Assistant Manager position is full-time hourly tip-eligible, with a starting pay rate of $18.00/hr. After 90 days, employees are eligible for comprehensive health insurance, including medical, dental, vision, accident, critical illness, STD/LTD, and voluntary life insurance. Additionally, we offer 401(k) options and provide financial planning support to all employees.LeadershipEffectively demonstrate excellent customer service by setting a high-performance standard in skills, knowledge, and customer navigation.Provide regular coaching to the staff on elevating performance regarding barista skills, customer service, coffee knowledge and communication.Support the store manager in hiring efforts and disciplinary actions and assist in first-round candidate screening.Support Store Manager in scheduling and filling in for unexpected shift absencesFull comprehension of resources and proper channels of communication outside respective store operations (ie maintenance, HR, new business opportunities, waste, etc)Assist with the Store Manager to build and foster relationships and partnerships within the local community.Training and DevelopmentEnsure the barista team meets all operating standards, including cleanliness, customer service, drink quality and task completionComplete all training and development documentation and reporting delegated by the SM and District ManagerGive constructive, in-the-moment feedback to baristas as it pertains to barista knowledge and skillsNavigate disciplinary measures with the Store Manager when performance is below company standards and assist in building improvement plans when necessary.Report individual progress of baristas to the Store Manager regularly and effectively collect data for reference purposes during employee evaluations for the SM.Assist the SM in new hire development. Ensure initial training and onboarding occur properly and that training milestones are met.Store PerformanceThe assistant manager supports the store manager in setting ordering pars for coffee and food vendors, placing orders, and receiving. Assist in flawlessly executing all reporting throughout the week .Communication of delivery issues and product shortages.Utilize waste logs to inform ordering adjustments and minimize waste.Be an effective leader in assisting the store manager in protecting and maintaining store assets, cleanliness, safety, and health.Assist in creating effective merchandising on display shelves and monitor FIFO practices.Use good judgment to manage resources, labor, and inventory to impact store performance, goal achievement, and efficiency positively.