Assistant Manager – Operations & Marketing

Big Blue Swim School - Missouri; O’Fallon (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Life Insurance

Paid Time Off

Employee Discounts

Job summary

Big Blue Swim School - Missouri in O'Fallon, MO is seeking an Assistant Manager – Operations & Marketing to help run daily site operations and drive local growth. You will supervise staff, manage front-desk workflows, coordinate outreach and events, and support social media efforts while maintaining our brand voice and family-focused environment.

The role requires evening/weekend availability and the ability to lift up to 30 pounds as part of daily duties, with opportunities to contribute to a

Qualifications

• Minimum 2+ years in supervisory or management roles.
• Strong written and verbal communication.
• Comfort with networking and managing social platforms.
• Ability to lift 30 pounds and stand for extended periods.
• Availability for mid-shifts, evenings, and weekends.

Responsibilities

• Oversee daily operations and coaching of staff.
• Monitor front-desk workflows and scheduling.
• Coordinate local outreach, partnerships, and events.
• Support social media planning and brand voice.
• Track basic performance indicators and escalate risks.

Skills

Supervisory experience

Communication skills

Social media familiarity

Physical stamina (lift 30 lbs)

Flexible schedule

Job description

Mission & Momentum

Big Blue Swim School is a fast-growing, mission-driven company dedicated to showing kids they can do anything by unlocking their full potential in the water. We are seeking an enthusiastic and motivated Assistant Manager to join our O'Fallon, MO location—the first of four planned locations in the Metro St. Louis area.

Role Scope

The Assistant Manager – Operations & Marketing supports daily site execution and local growth by ensuring consistent operational standards and visible community presence.

• Supervising shift coverage, coaching team members, and reinforcing safety and service expectations
• Monitoring front-desk workflows, scheduling, and issue resolution to maintain a family-focused experience
• Coordinating local outreach, partnerships, and events; serving as a brand representative in the community
• Supporting social media planning and posting across platforms, with attention to voice and brand consistency
• Tracking basic performance indicators and escalating risks or trends proactively

Required qualifications and skills:

• 2+ years of supervisory or management experience preferred
• Strong written/verbal communication, organization, and critical thinking
• Comfort with networking and social platforms; ability to lift 30 pounds and stand for extended periods
• Availability for mid-shifts, evenings, and weekends

Daily Rhythm

You will typically arrive ahead of peak traffic to review priorities, confirm staffing coverage, and align on the evening’s customer communications. As families check in, you will rotate between observing service touchpoints, answering escalated questions, and keeping the facility running smoothly. Between lesson blocks, you will document notes, follow up on open items, and prepare brief updates for leadership. During slower windows, you will refine outreach plans, coordinate with local contacts, and schedule upcoming posts to maintain consistent visibility. The shift closes with a concise wrap-up: confirming next-day readiness, summarizing any incidents or trends, and ensuring the team leaves with clear direction for the next set of mid-shifts, evenings, and weekend periods.

Total Rewards

• Medical, Dental, and Vision insurance
• 401(k) plan
• Life Insurance
• Competitive Salary
• Paid Time Off
• Employee Discounts