Assistant Manager of Facilities Maintenance (3pm-11:30pm Shift)

Career Site Brand; Sevierville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent Company Culture

Employee Assistance Program (EAP)

HSA/FSA

401K with Company Match

PTO

Free Meal Per Shift

Discounted Hospitality Stays & Company

Tuition Assistance

Growth Opportunities & Stability

Job summary

Holiday Inn Club Vacations is seeking an Assistant Manager of Facilities Maintenance to lead maintenance, grounds, fleet, and allied operations on a 3pm–11:30pm shift. The role emphasizes guest satisfaction, asset care, and safety, with mentorship and PDP-driven development for technicians and grounds staff.

Responsibilities include coaching teams, improving staffing and performance, and ensuring brand-centered decisions that enhance guest experiences and operational efficiency at the property.

Qualifications

• High school diploma required.
• College degree or trade training in the engineering discipline preferred.
• 5+ years of maintenance technician experience.

Responsibilities

• Lead PDPs development, coaching, and performance development.
• Analyze staffing and resources to meet targets.
• Drive guest satisfaction through brand-centered decisions and feedback.
• Oversee maintenance, fleet, grounds, and related operations per program.
• Ensure safe, compliant operation of assets and respond to issues.

Skills

Maintenance engineering techniques

Project management

English communication

Problem solving

Microsoft Office

Education

High school diploma

College degree or trade training in engineering

Tools

Asgard work order system

Job description

Assistant Manager of Facilities Maintenance (3pm-11:30pm Shift)

Job Category: Resort Operations

Requisition Number: ASSIS022360

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Ridge Resort
Stateline, NV 89449, USA

Description

This Assistant Manager of Facilities Maintenance will be responsible for bringing the brand promise to life through excellence in some or all facets of asset management. This position serves as a guest advocate and key advisor to the Manager, Director, or General Manager, and assists in leading the operation of guest unit maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse, and/or laundry departments. Success in this role is measured primarily by on-site and post-stay guest survey responses evaluating the quality of the facilities and the life of and safe operation of assets.

COMPANY BENEFITS:

• Excellent Company Culture
• EAP - Employee Assistance Program
• HSA/FSA
• 401K with Company Match
• PTO
• Free Meal Per Shift
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS

• Development of PDPs, evaluation, and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development
• Analyze and recommend adjustments to staffing, performance targets, and resources to achieve results. Assist with the management of department engagement plans, talent review, and succession planning.
• Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
• Assists in the execution of pre-established programs and priorities for unit maintenance, facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership, and/or laundry facility operations.
• Assists in teaching and inspecting quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs. Assists in the management of contracts with outsourced vendors for regulated skills.
• Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members, and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
• Assist with implementing maintenance strategies, programs, strategies, standards, and ways of working that make the most of our assets.
• Assist in compliance with energy programs.
• Assist with the development of departmental budgets and allocation of resources to meet financial goals.
• Operate the department successfully within budgetary guidelines.
• Monitor and manage work orders through Asgard (facilities work order system), oversee inventory, assess emergency situations, respond to guest service needs, and escalation concerns appropriately.
• Assist with employee scheduling, payroll administration, interviewing, hiring, and disciplinary actions in accordance with company policies and procedures.
• Demonstrate empathetic, positive, and supportive leadership while approaching employee interactions and sensitive situations with professionalism, understanding, and discretion.

EDUCATION and/or EXPERIENCE

• High school diploma required
• College degree or trade training in the engineering discipline preferred
• 5+ years of maintenance technician experience
• Minimum 5+ years of experience in a Supervisory role or above within a maintenance or facilities department, with 7+ years desired

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license with at least 1 year of driving experience
• OSHA 10 required, with OSHA 30 preferred
• Facilities Certifications such as CEOE, IFMA, or FMA desired.
• Any other relevant certifications that are desired but not required: HVAC/EPA Universal, Electrical or Plumbing Licenses

QUALIFICATIONS

• Working knowledge of maintenance engineering techniques
• Demonstrated basic project management
• Strong demonstrated written and verbal communication skills in English required
• Demonstrated exceptional personal service delivery and problem resolution skills
• Novice-level mastery of Microsoft Office products.
• Demonstrated ability to anticipate, prevent, and solve problems in a fast-paced setting
• Demonstrated professional verbal and written communication and presentation skills. English required.
• Ability to work weekends and holidays, on a primary shift schedule of 3pm-11:30pm.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

#INDRO1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.