Assistant Manager- Northborough

Rocky's Ace Hardware; Northborough (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rocky's Ace Hardware in Northborough, MA seeks an Assistant Store Manager to oversee daily retail operations, uphold top‑tier customer service, and implement initiatives from the Store Manager.

You will open/close, manage safety, train staff, supervise inventory, lead monthly meetings, and drive sales while maintaining margins. A proven track record in retail leadership is preferred.

Qualifications

• Proven experience in retail management or store supervision.
• Strong leadership and interpersonal skills with a focus on customer service.
• Ability to manage inventory, staging, and pricing operations.

Responsibilities

• Open and close the store to ensure daily readiness.
• Maintain safety and security in accordance with policies.
• Oversee store policies, procedures, and goals.
• Fill in for Store Manager when needed and supervise staff.
• Lead and train store personnel for peak performance.
• Oversee inventory ordering, receiving, and stocking.
• Pursue sales and productivity goals while managing margins.
• Prepare and participate in monthly store meetings.
• Develop promotions and ensure effective merchandising.
• Handle customer concerns with timely, courteous resolutions.

Skills

Retail management

Team leadership

Customer service

Inventory control

Tools

POS systems

Job description

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Essential Duties:

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

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