Assistant Manager - Easton

Ace Hardware; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Ace Hardware in Pennsylvania seeks an Assistant Store Manager to oversee daily retail operations, maintain high customer service standards, and execute tasks delegated by the Store Manager. You will open/close the store, supervise staff, train personnel, manage inventory, run monthly meetings, and help drive sales while ensuring safety and compliance with company policies.

Join our team to lead a busy store, coach associates, optimize stock and merchandising, and deliver a consistently helpful

Responsibilities

• Open and close the store
• Safety and security, as assigned
• Knowledge of store policies, procedures and goals
• Knowledge of management responsibilities and ability to lead as needed for the Store Manager
• Oversee tasks assigned to store team members
• Training of store personnel
• Supervise staff to ensure excellent customer service
• Assist in maintaining Inventory accuracy
• Maintain a safe store environment
• Review competition monthly
• Lead monthly store meetings
• Oversee inventory orders and receiving
• Achieve sales and productivity goals
• Maintain safe operating condition of equipment and fixtures
• Develop promotions to increase store traffic
• Ensure end-caps and displays are merchandised
• Provide Helpful customer service on the sales floor
• Resolve customer claims promptly and courteously
• Authorize refunds per policy
• Process weekly hot sheets and price adjustments
• Attend mandatory store meetings
• Other duties as assigned by the store manager.

Job description

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Essential Duties:

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

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