Part Time Team Lead - Northtown

Rocky's Ace Hardware; Dayton (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

Rocky’s Ace Hardware in Dayton, OH seeks a Store Team Lead to support store operations and act in the absence of the Store Manager. You will lead the store team, drive customer service excellence, train staff, and help achieve sales goals while ensuring proper merchandising and safety standards.

Join a trusted, long-standing local retailer and collaborate with management to enhance overall store performance and customer experience in a dynamic retail environment.

Responsibilities

• Open and close in the absence of the Store Manager and Assistant Manager
• Oversee store team tasks
• Assist in training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise and stocking; manage cash & receivables per procedures
• Work with management to achieve sales and productivity goals
• Maintain good working condition of store equipment and fixtures
• Develop and execute ideas to increase store traffic
• Ensure end-caps and displays are merchandised and maintained
• Provide amazing customer service and resolve complaints in a timely, courteous manner
• Authorize acceptance of checks per company policy
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

Job description

Position Summary:

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

Essential Duties:

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky's customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy

• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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