Part Time Team Lead - Northtown

Rocky's Ace Hardware; Dayton (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Rocky’s Ace Hardware is seeking a Team Lead to support store operations and act in the absence of the Store Manager and Assistant Manager. The role focuses on delivering exceptional customer service and directing delegated projects to drive performance.

The Team Lead will oversee daily tasks, assist in training the store team, manage inventory and cash handling, and collaborate with management to meet sales and productivity goals.

Qualifications

• Leadership and supervision experience in a retail environment
• Strong customer service orientation and communication skills
• Ability to train and coach store staff for performance
• Assumes responsibilities in manager's absence and ensures store operations

Responsibilities

• Open and close the store in the absence of the Store Manager/Assistant Manager
• Oversee store team tasks and daily operations
• Assist in training and development of store team
• Oversee inventory, receiving, stocking, and cash handling procedures
• Work with management to achieve sales and productivity goals
• Maintain equipment and fixtures and ensure proper merchandising
• Resolve customer complaints promptly and courteously
• Attend monthly store meetings
• Other duties as assigned by store management

Job description

Position Summary

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

Essential Duties

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

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