Team Lead - Ludlow

Rocky's Ace Hardware; Ludlow (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Rocky''s Ace Hardware in Ludlow, MA is seeking a Team Lead to support store operations and stand in for Store Manager and Assistant Manager when needed. You will guide the store team to deliver exceptional customer service while managing day-to-day tasks and merchandising with a focus on sales goals.

The role requires strong leadership and a commitment to running the store with safety, accuracy in cash handling, and effective communication with management.

Qualifications

• Leadership experience in a retail environment.
• Strong focus on customer service and sales goals.
• Ability to train and develop store team members.

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager.
• Oversee the tasks assigned to store team and ensure safety and security as required.
• Assist in training store team to maximize performance and customer service.
• Assist in inventory maintenance and general housekeeping.
• Oversee receiving, shipments, stock, and cash receivables per company procedures.
• Work with management to achieve sales and productivity goals.
• Maintain equipment and fixtures and support merchandising efforts.
• Resolve customer complaints promptly and courteously.
• Attend mandatory store meetings and participate in weekly hot sheets and price adjustments.

Job description

Position Summary:

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

Essential Duties:

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky's customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy

• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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