Assistant Manager — Lead Team, Elevate Guest Experience

Socket.dev; Tennessee; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

401(k) with 6% Match

Food Safety Certification

Job summary

Dunkin' Donuts is seeking an Assistant Manager who is passionate about leading a team to deliver exceptional guest experiences and drive profitable sales. This role offers a fantastic opportunity to develop leadership skills in a fun and dynamic setting.

Responsibilities include coaching and developing staff, recruiting and training, upholding brand standards, ensuring cleanliness and safety, and managing sales initiatives and costs with the Restaurant Manager to drive continuous improvement.

Qualifications

• Must have (or be able to obtain) a Food Safety Certification.
• Clear verbal and written communication skills (English).
• Experience in restaurant, retail, or a supervisory role.
• At least 21 years of age with a high school diploma (or equivalent).

Responsibilities

• Team Building: Foster a collaborative environment, providing coaching, feedback, and resolving employee concerns effectively.
• Talent Development: Assist in recruiting and training, ensuring the team is skilled, confident, and ready to deliver top-notch service.
• Quality Assurance: Uphold and exceed Brand standards, ensuring a consistently high-quality guest experience.
• Operational Excellence: Manage operations to maximize guest satisfaction, maintain cleanliness, and ensure compliance with safety standards.
• Financial Management: Oversee sales initiatives, labor, and food costs, contributing to the restaurant’s profitability.
• Action Planning: Work closely with the Restaurant Manager to develop and implement action plans for continuous improvement.

Skills

Communication

Supervisory experience

Education

High school diploma

Job description

Dunkin' Donuts is seeking an Assistant Manager who is passionate about leading a team to deliver exceptional guest experiences and drive profitable sales. This role offers a fantastic opportunity to develop leadership skills in a fun and dynamic setting.

Responsibilities include coaching and developing staff, recruiting and training, upholding brand standards, ensuring cleanliness and safety, and managing sales initiatives and costs with the Restaurant Manager to drive continuous improvement.