Assistant Manager — Lead Team, Elevate Customer Experience

World Market; Bozeman (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

401(k) Savings Plan

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Job summary

World Market is seeking an Assistant Manager in Bozeman, MT to lead a high-performing team and drive sales and profitability. You will partner with the Store Manager to maintain brand standards, execute daily priorities, and develop associates in a fast-paced home décor environment.

The role requires 2+ years of leadership experience, a flexible schedule including nights/weekends, and a commitment to exceptional customer service while upholding company values.

Qualifications

• Proven leadership delivering results in a fast-paced environment.
• Experience driving customer experience & operational results.
• Excellent communication and ability to coach in the moment.

Responsibilities

• Lead a high-performance team in Customer Experience, Freight Flow, Operations or Merchandising.
• Model a customer-first selling culture and drive engagement and loyalty.
• Plan daily tasks and cover responsibilities in the Store Manager's absence.
• Recruit, develop, and retain a customer-focused team aligned with company values.
• Utilize training resources to ensure accurate execution of business functions.
• Support Loss Prevention and inventory management initiatives.

Skills

Leadership experience

Customer experience

Effective communication

Coaching ability

De-escalation skills

Priority planning

Strong sense of urgency

Attention to detail

Creative problem solving

Delegation skills

Job description

World Market is seeking an Assistant Manager in Bozeman, MT to lead a high-performing team and drive sales and profitability. You will partner with the Store Manager to maintain brand standards, execute daily priorities, and develop associates in a fast-paced home décor environment.

The role requires 2+ years of leadership experience, a flexible schedule including nights/weekends, and a commitment to exceptional customer service while upholding company values.