Assistant Manager: Lead Team, Drive Guest Experience

burgerking; Wauconda (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Employee discounts

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in United States is seeking a supervisory team member to lead staff, ensure top guest service, and uphold Quality, Service, and Cleanliness standards. You’ll train new hires, coach shifts, and contribute to cost controls while maintaining a welcoming restaurant atmosphere.

The role requires 1–2 years of supervisory experience, a high school diploma, and flexibility to work all shifts including weekends and holidays in a fast-paced setting. Opportunities for growth available.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Strong communication with guests and team members.
• Willing to work all shifts, including weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create Memorable Experiences—a service experience so good the guest can’t wait to come back.
• Administration—balance high-quality employee/guest experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of shift supervisors for the next level.
• Frequently thanks the team and celebrates success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC targets.
• Ensures accuracy of daily numbers and cash handling.
• Reviews inventory to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning; makes adjustments.
• Creates and monitors schedule; on-boards new team members.
• Implements actions to address employee needs and assessments.

Skills

Personable, results-oriented

Team contributor and leader

Education

High school diploma or equivalent

Job description

Burger King in United States is seeking a supervisory team member to lead staff, ensure top guest service, and uphold Quality, Service, and Cleanliness standards. You’ll train new hires, coach shifts, and contribute to cost controls while maintaining a welcoming restaurant atmosphere.

The role requires 1–2 years of supervisory experience, a high school diploma, and flexibility to work all shifts including weekends and holidays in a fast-paced setting. Opportunities for growth available.