Assistant Manager — Lead Team & Customer Experience

Fulenwider Group; Elkin (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fulenwider Group seeks an Assistant Manager for its KFC location in Elkin, NC. You will lead daily operations, ensure customer satisfaction, manage scheduling, and drive sales growth while maintaining high food safety and team development standards.

The role requires strong leadership and communication skills, with experience in supervising staff and delivering excellent service in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• 2–4 years supervisory experience in fast food, quick service restaurant, food service or retail with P&L responsibility.
• Basic personal computer literacy.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.

Responsibilities

• Shift management: oversee shift managers and team members, schedule shifts and deploy staff.
• Customer service: ensure customers have a positive dining experience and assist in escalated situations.
• Employee management: supervise, develop and train staff; address performance issues.
• Food safety: maintain a safe environment for employees and guests.
• Inventory management: monitor stock and enforce company policies.
• Financial accountability: optimize profits and control costs.

Skills

Leadership

Customer service

Team supervision

Reliability

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

Fulenwider Group seeks an Assistant Manager for its KFC location in Elkin, NC. You will lead daily operations, ensure customer satisfaction, manage scheduling, and drive sales growth while maintaining high food safety and team development standards.

The role requires strong leadership and communication skills, with experience in supervising staff and delivering excellent service in a fast-paced environment.