Assistant Manager - Lead Store Ops & Customer Experience

Madewell; Hingham, Northern (MA, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discount

PTO

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Entertainment discounts

Job summary

Madewell in Hingham, MA is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, providing coaching to the sales team and collaborating with other leaders to execute store strategies.

You will own divisions like Visual Merchandising, Operations, HR, and Selling, while ensuring smooth operations, system use, and goal attainment.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results.
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Partner to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and provides best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Engage community and build loyalty through events.
• Step into various roles on the sales floor as needed.

Skills

Retail management

Customer service

Leadership

Scheduling

Job description

Madewell in Hingham, MA is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, providing coaching to the sales team and collaborating with other leaders to execute store strategies.

You will own divisions like Visual Merchandising, Operations, HR, and Selling, while ensuring smooth operations, system use, and goal attainment.