Assistant Manager — Lead Store Experience & Growth

Lush; Atlanta (GA); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Store discount 50%

Growth opportunities

Entrepreneurial spirit

Job summary

Lush North America is seeking an Assistant Manager to lead store operations and inspire teams across customer experience, product knowledge, and sales strategy. You will partner with the Shop Manager to drive exceptional service, mentor staff, and ensure operational excellence in a fast-paced retail environment.

The role emphasizes Be Real, Be Curious, Lead Fearlessly, and Grow Talent while promoting inclusivity and a strong customer journey.

Qualifications

• 1–3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Building the Brand: educate our customers and staff on our brand values and ethical stance in the shop and community.
• Product Passion: deepen product knowledge and provide informed recommendations for customer needs.
• Driving Sales: understand metrics and budgets to deliver profitable results on the shop floor.
• Lead Fearlessly: support your team on the sales floor, remove obstacles and motivate them.

Skills

Retail management

Customer service

Communication

Leadership

Tools

Excel

Job description

Lush North America is seeking an Assistant Manager to lead store operations and inspire teams across customer experience, product knowledge, and sales strategy. You will partner with the Shop Manager to drive exceptional service, mentor staff, and ensure operational excellence in a fast-paced retail environment.

The role emphasizes Be Real, Be Curious, Lead Fearlessly, and Grow Talent while promoting inclusivity and a strong customer journey.