Assistant Manager: Lead Pet Care & Customer Experience

Petco; Town of Camillus (NY); On-site; USD 30,307 - 48,216; Full time

Job summary

Petco in the United States is seeking an Assistant Manager to lead a high-performing Pet Care Center. You will support the General Manager, supervise partners, care for pets, and deliver exceptional customer experiences on the sales floor.

You’ll coach and develop the team, assist with hiring, onboarding, training, and ensure operational excellence, merchandising standards, and strong service. The role requires flexibility to work evenings, weekends, holidays, and the ability to lift up to 50

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Team supervision

Customer service

Communication

POS systems

Tools

POS systems

Job description

Petco in the United States is seeking an Assistant Manager to lead a high-performing Pet Care Center. You will support the General Manager, supervise partners, care for pets, and deliver exceptional customer experiences on the sales floor.

You’ll coach and develop the team, assist with hiring, onboarding, training, and ensure operational excellence, merchandising standards, and strong service. The role requires flexibility to work evenings, weekends, holidays, and the ability to lift up to 50