Assistant Manager - Lead Pet Care Center Team

Petco; Eagan (MN); On-site; USD 30,000 - 47,000; Full time

Job summary

Petco is seeking an Assistant Manager to lead a Pet Care Center, supporting the General Manager, guiding partners, caring for pets, and delivering outstanding customer experiences.

You will lead from the floor, coach teammates, manage onboarding and development, maintain a clean store, and drive sales and operations to meet goals.

This full-time role requires a minimum of 2 years retail and proven leadership; strong communication, problem-solving, and comfort with POS systems are essential.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Supervisory experience

Problem-solving

Communication skills

POS & MS Office

Job description

Petco is seeking an Assistant Manager to lead a Pet Care Center, supporting the General Manager, guiding partners, caring for pets, and delivering outstanding customer experiences.

You will lead from the floor, coach teammates, manage onboarding and development, maintain a clean store, and drive sales and operations to meet goals.

This full-time role requires a minimum of 2 years retail and proven leadership; strong communication, problem-solving, and comfort with POS systems are essential.