Assistant Manager — Lead Guest Joy at Family Fun Brand

Chuck E. Cheese; Joliet (IL); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Telemedicine

Early wage access

401(k) retirement plan

Employee meal discounts

Employee Assistance Program (EAP)

Tuition savings

Job summary

Chuck E. Cheese is hiring an Assistant Manager to lead a high-energy team in a beloved family entertainment environment. You’ll oversee scheduling, training, and customer service to ensure every guest leaves happy.

The role offers growth by rotating through AOIs in Kitchen, Sales, Showroom, and Gameroom, with a focus on safety, cost control, and staff development. Join a brand known for fun, food, and family values, and drive profits while maintaining standout guest experiences.

Qualifications

• Must be able to work 40 hours a week.
• Must have a high-school diploma or GED.
• Must be at least 21 years of age or older (RVP approval may allow for hiring at the age permitted by local law for selling, ringing up, checking identification and serving alcohol)
• Minimum of one year of experience managing people, preferably in the food service industry OR experience as an Opening Coordinator for at least six months.

Responsibilities

• Make daily decisions that involve time management, staff scheduling, cleanliness and upholding product and guest service standards.
• Build sales and maximize profits by effectively recruiting, training, developing and motivating your team to meet company and guest expectations.
• Coach and inspire the team to deliver outstanding guest service and ensure a safe, clean, and run environment.
• Understand cost control procedures, inventory, financials, and labor management.
• Take ownership of an Area of Impact “AOI” in one of four areas and over time, complete a rotation in each of the following areas: The Kitchen – manage product ordering, food safety, scheduling, and cleanliness. Oversee pizza dough preparation from scratch, cook pizza and other Chuck E. menu items.
• Sales – with oversight over the Cashier, Salad Bar and Gift Shop. This includes monitoring Sales results (including upselling and suggestive selling programs). Inventory, ordering, execution and profitability management of the Merchandise area. And quality assurance of the Salad Bar and prep procedures.
• Showroom – lead birthday party execution and planning. Maximize party bookings and guest satisfaction while optimizing showroom seating.
• Gameroom – partner with the Technical Manager to keep games and restaurant equipment in top condition with minimal down time. Analyze game play data and ticket payouts while keeping the gameroom and surrounding areas clean and guest ready.

Skills

Coaching and Developing Others

Effective Communication

Composure

Resourcefulness

Demonstrates Ethics and Integrity

Time and Priority Management

Education

High school diploma or GED

Job description

Chuck E. Cheese is hiring an Assistant Manager to lead a high-energy team in a beloved family entertainment environment. You’ll oversee scheduling, training, and customer service to ensure every guest leaves happy.

The role offers growth by rotating through AOIs in Kitchen, Sales, Showroom, and Gameroom, with a focus on safety, cost control, and staff development. Join a brand known for fun, food, and family values, and drive profits while maintaining standout guest experiences.