Assistant Manager, Family Entertainment & Guest Experience

Chuck E Cheese; Villa Park (IL); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Telemedicine

Early wage access

401(k) retirement plan

Employee meal discounts

Employee Assistance Program (EAP)

Tuition savings & scholarships

Financial relief resources

Part-time medical, dental & vision

Job summary

Chuck E. Cheese is seeking an Assistant Manager to lead a high-energy team in a beloved family entertainment venue. You will ensure guest happiness, oversee operations, and drive sales while maintaining safety and quality standards.

This role emphasizes coaching, scheduling, cost control, and hands-on involvement across Kitchen, Sales, Showroom, and Gameroom areas. Join a culture that values integrity and teamwork in a fast-paced environment.

Qualifications

• Must be able to work 40 hours a week.
• Must have a high-school diploma or GED.
• Must be at least 21 years of age or older (RVP approval may allow for hiring at the age permitted by local law for selling, ringing up, checking identification and serving alcohol).
• Minimum of one (1) year of experience managing people, preferably in the food service industry OR experience as an Opening Coordinator for at least six (6) months.
• Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift.
• Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift.
• The work environment includes flashing and flickering lights, moving mechanical parts, and loud noise, as well as exposure to non-weather related wet, humid, extreme heat and extreme cold conditions.

Responsibilities

• Make daily decisions that involve time management, staff scheduling, cleanliness and upholding product and guest service standards.
• Build sales and maximize profits by effectively recruiting, training, developing and motivating your team to meet company and guest expectations.
• Coach and inspire the team to deliver outstanding guest service and ensure a safe, clean, and run environment.
• Understand cost control procedures, inventory, financials, and labor management.
• Take ownership of an Area of Impact "AOI" in one of four areas and over time, complete a rotation in each of the following areas: Kitchen, Sales, Showroom, Gameroom.
• Kitchen - manage product ordering, food safety, scheduling, and cleanliness. Oversee pizza dough preparation from scratch, cook pizza and other Chuck E. menu items.
• Sales - with oversight over the Cashier, Salad Bar and Gift Shop. This includes monitoring Sales results (including upselling and suggestive selling programs). Inventory, ordering, execution and profitability management of the Merchandise area. And quality assurance of the Salad Bar and prep procedures.
• Showroom - lead birthday party execution and planning. Maximize party bookings and guest satisfaction while optimizing showroom seating.
• Gameroom - partner with the Technical Manager to keep games and restaurant equipment in top condition with minimal down time. Analyze game play data and ticket payouts while keeping the gameroom and surrounding areas clean and guest ready.

Skills

Coaching and Developing Others

Effective Communication

Composure

Resourcefulness

Demonstrates Ethics and Integrity

Time and Priority Management

Education

High School Diploma or GED

Job description

Chuck E. Cheese is seeking an Assistant Manager to lead a high-energy team in a beloved family entertainment venue. You will ensure guest happiness, oversee operations, and drive sales while maintaining safety and quality standards.

This role emphasizes coaching, scheduling, cost control, and hands-on involvement across Kitchen, Sales, Showroom, and Gameroom areas. Join a culture that values integrity and teamwork in a fast-paced environment.