Assistant Manager: Lead Guest Experience & Store Operations

Fresh Dining Concepts; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Leadership role with growth

Flexible scheduling

Free on-duty shift meals

Employee discounts

Training and development programs

Free uniforms

Health insurance

401(k)

Job summary

Auntie Anne's in Chicago is seeking an Assistant General Manager to blend leadership with guest-focused service. You will support daily store operations, coach a team, maintain quality standards, and help with scheduling and inventory to drive performance.

The role requires 1–2 years in food service or retail, strong communication, and the ability to lead across shifts. Competitive benefits and growth opportunities are offered.

Qualifications

• 1–2 years of food service or retail experience.
• Previous supervisory or management experience (Shift Lead, Assistant Manager) preferred.
• Flexible availability including weeknights, weekends, and holidays.
• High school diploma or equivalent.
• Cash handling and customer service experience required.
• Food handler certification current or within 30 days.
• Comfortable using smartphones, tablets, and POS technology.

Responsibilities

• Support the General Manager in overseeing daily operations and store performance.
• Lead, coach, and develop team members to deliver outstanding guest experiences.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Assist with scheduling, inventory, and operational reporting.
• Handle team and guest concerns with professionalism and confidence.
• Step in to manage the store in the absence of the General Manager.

Skills

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Auntie Anne's in Chicago is seeking an Assistant General Manager to blend leadership with guest-focused service. You will support daily store operations, coach a team, maintain quality standards, and help with scheduling and inventory to drive performance.

The role requires 1–2 years in food service or retail, strong communication, and the ability to lead across shifts. Competitive benefits and growth opportunities are offered.