Restaurant Team Lead – Guest Experience & Operations

Hunter Super Techs - TurnPoint; Vienna (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Auntie Anne’s is seeking a Team Leader to help run daily operations at a franchised location. You will supervise shifts, maintain high standards of food quality, service, cleanliness, safety, and sanitation, and resolve issues with team members, suppliers, and guests with escalation as needed.

You will also train team members, enforce uniform policy, manage cash handling procedures, and support opening/closing duties when management is absent.

Qualifications

• Experience supervising shifts or leading a team.
• Strong customer service mindset and Guest experience focus.
• Ability to manage both front-of-house and back-of-house tasks.

Responsibilities

• Provide supervision during assigned shifts.
• Provide team members and guests with a positive experience and atmosphere.
• Manages FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Supervision

Team Leadership

Customer service

Cash handling

Education

High School Diploma or equivalent

Job description

Auntie Anne’s is seeking a Team Leader to help run daily operations at a franchised location. You will supervise shifts, maintain high standards of food quality, service, cleanliness, safety, and sanitation, and resolve issues with team members, suppliers, and guests with escalation as needed.

You will also train team members, enforce uniform policy, manage cash handling procedures, and support opening/closing duties when management is absent.