Theatre Assistant Manager - Lead Guest Experience
Marcus Theatres
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Benefits offered by this job
Job summary
Marcus Theatres in Pickerington, Ohio, is seeking an Assistant Manager to lead and develop a team, ensure exceptional guest service, and help run daily theatre operations. You will coach associates, manage workflow in a high-volume setting, and collaborate with leadership to drive guest satisfaction.
Join a culture that values growth, teamwork, and providing a memorable movie-going experience, with comprehensive benefits and opportunities for advancement in a fun, fast-paced environment.
Qualifications
- Experience in a high-volume, fast-paced and team-focused environment.
- Ability to coach associates to deliver exceptional guest service.
Responsibilities
- Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Supervise, motivate, reward and coach associates.
- Execute systems and processes that keep the theatre running smoothly.
- Assist with hiring, training and associate development.
- Evaluate key performance indicators to drive guest satisfaction and results.
- Identify opportunities to increase brand awareness and drive traffic into the theatre.
- Follow direction of the theatre and corporate management teams.
Skills
Job description
Marcus Theatres in Pickerington, Ohio, is seeking an Assistant Manager to lead and develop a team, ensure exceptional guest service, and help run daily theatre operations. You will coach associates, manage workflow in a high-volume setting, and collaborate with leadership to drive guest satisfaction.
Join a culture that values growth, teamwork, and providing a memorable movie-going experience, with comprehensive benefits and opportunities for advancement in a fun, fast-paced environment.
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