Assistant Manager - Lead, Delight Customers, Grow Sales

LensCrafters; Joliet (IL); On-site; USD 47,000 - 73,000; Full time

Job summary

LensCrafters in Joliet, IL is seeking a Full-Time Assistant Manager to lead store operations in the absence of the Store Manager and drive sales performance. You will oversee staff, ensure excellent customer service, and maintain visual standards.

Join a team focused on quality eye care and patient satisfaction, working a flexible schedule that may include evenings and weekends. This role requires leadership experience and strong communication skills in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Responsibilities

• Deliver quality and improvements to exceed KPIs (sales, conversion, traffic, profitability)
• Lead and develop store team in partnership with Store Manager
• Provide timely feedback and support team development
• Execute visual directives and maintain store appearance
• Maintain positive relationships with doctors
• Ensure policy compliance and perform administrative duties
• Work a flexible schedule including nights and weekends

Skills

Leadership

Communication skills

Problem solving

Sales skills

Cash handling

Education

High School diploma

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Joliet, IL is seeking a Full-Time Assistant Manager to lead store operations in the absence of the Store Manager and drive sales performance. You will oversee staff, ensure excellent customer service, and maintain visual standards.

Join a team focused on quality eye care and patient satisfaction, working a flexible schedule that may include evenings and weekends. This role requires leadership experience and strong communication skills in a fast-paced retail environment.