Assistant Manager: Lead Customer Experience & Sales

World Market; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount

Great team

Wellness resources

Recognition programs

Career growth training

Benefits package

Job summary

World Market in Ann Arbor is seeking an Assistant Manager to lead a high-performance store team and drive sales while upholding our customer-first values.

You will partner with the Store Manager to develop staff, execute daily priorities, and deliver on brand standards, loss prevention, and merchandising. The role requires strong leadership, coaching ability, and a hands-on approach in a fast-paced retail setting.

Qualifications

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership

Customer experience

Operational results

Communication

Coaching

De-escalation

Prioritization

Urgency

Attention to detail

Decision making

Delegation

Daily priorities

Job description

World Market in Ann Arbor is seeking an Assistant Manager to lead a high-performance store team and drive sales while upholding our customer-first values.

You will partner with the Store Manager to develop staff, execute daily priorities, and deliver on brand standards, loss prevention, and merchandising. The role requires strong leadership, coaching ability, and a hands-on approach in a fast-paced retail setting.