Assistant Manager - Lead a High-Energy Guest Experience

CEC Entertainment, LLC; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Telemedicine

Early wage access

401(k) retirement plan

Employee meal discounts

Employee Assistance Program (EAP)

Tuition savings & scholarships

Financial relief resources

Full-time benefits: medical, dental, V

Sick/vacation time & paid holidays

Job summary

CEC Entertainment, LLC in Detroit is hiring an Assistant Manager to lead a team in a high-energy family dining and entertainment environment. You will help ensure guest satisfaction, manage daily operations, and drive sales while upholding safety and quality standards.

The role involves coordinating staffing, training, customer service excellence, cost controls, and participation in AOI rotations across Kitchen, Sales, Showroom, and Gameroom areas. Strong leadership and reliability are essential.

Qualifications

• Must be able to work 40 hours a week.
• Must have a high-school diploma or GED.
• Must be at least 21 years of age or older (RVP approval may allow for hiring at the age permitted by local law for selling, ringing up, checking identification and serving alcohol).
• Minimum of one (1) year of experience managing people, preferably in the food service industry OR experience as an Opening Coordinator for at least six (6) months.

Responsibilities

• Make daily decisions that involve time management, staff scheduling, cleanliness and upholding product and guest service standards.
• Build sales and maximize profits by effectively recruiting, training, developing and motivating your team to meet company and guest expectations.
• Coach and inspire the team to deliver outstanding guest service and ensure a safe, clean, and run environment.
• Understand cost control procedures, inventory, financials, and labor management.
• Take ownership of an Area of Impact “AOI” in one of four areas and over time, complete a rotation in each of the following areas.
• The Kitchen – manage product ordering, food safety, scheduling, and cleanliness. Oversee pizza dough preparation from scratch, cook pizza and other Chuck E. menu items.
• Sales – with oversight over the Cashier, Salad Bar and Gift Shop. This includes monitoring Sales results (including upselling and suggestive selling programs). Inventory, ordering, execution and profitability management of the Merchandise area.
• And quality assurance of the Salad Bar and prep procedures.
• Showroom – lead birthday party execution and planning. Maximize party bookings and guest satisfaction while optimizing showroom seating.
• Gameroom – partner with the Technical Manager to keep games and restaurant equipment in top condition with minimal down time. Analyze game play data and ticket payouts while keeping the gameroom and surrounding areas clean and guest ready.

Skills

Coaching and Developing Others

Effective Communication

Composure

Resourcefulness

Demonstrates Ethics and Integrity

Time and Priority Management

Education

High-school diploma or GED

Age 21 or older

Experience managing people or Opening Coordinator 6+ months

Job description

CEC Entertainment, LLC in Detroit is hiring an Assistant Manager to lead a team in a high-energy family dining and entertainment environment. You will help ensure guest satisfaction, manage daily operations, and drive sales while upholding safety and quality standards.

The role involves coordinating staffing, training, customer service excellence, cost controls, and participation in AOI rotations across Kitchen, Sales, Showroom, and Gameroom areas. Strong leadership and reliability are essential.