Assistant Manager in Training: Fast-Paced Guest Experience

Great Big Game Show; Pigeon Forge, Northern (TN, KY); Hybrid; USD 31,000 - 51,000; Full time

Job summary

Great Big Game Show is seeking an Assistant Manager in Training at The Island, Pigeon Forge, TN. You will collaborate with the General Manager to lead guest experience, training, and daily operations across the store, with a clear path toward a General Manager role within 6–18 months.

The role requires hosting, front-of-house leadership, and a passion for hospitality in a fast-paced game-show environment. Training hours are 35–40 weekly, with the potential for 40–45 post-sign-off hours.

Qualifications

• High school diploma or equivalent
• Leadership experience (6 months or more preferred)
• Full embodiment of our mission, vision, and values
• Alignment with the Assistant Manager schedule and flexible availability, including nights, weekends, and holidays
• GBGS must be your sole employer during your time as Assistant Manager

Responsibilities

• Serve as a GBGS brand ambassador who exemplifies care for every single guest
• Support the General Manager in leading a team of 12–30 team members of all ages
• Promote and maintain a positive, inclusive, and energetic atmosphere
• Integrate GBGS’s mission, vision, and values throughout the store
• Take personal responsibility for learning and development through coaching from the General Manager and Operations team
• Track and report basic operational and performance data
• Create and distribute the store’s weekly newsletter
• Attend an annual management performance review conducted by one or more direct leaders

Job description

Great Big Game Show is seeking an Assistant Manager in Training at The Island, Pigeon Forge, TN. You will collaborate with the General Manager to lead guest experience, training, and daily operations across the store, with a clear path toward a General Manager role within 6–18 months.

The role requires hosting, front-of-house leadership, and a passion for hospitality in a fast-paced game-show environment. Training hours are 35–40 weekly, with the potential for 40–45 post-sign-off hours.