Assistant Manager in Training

Mike's Carwash; Fort Wright (KY); On-site; Full time

Job summary

A leading company in the service industry is seeking an Assistant Manager in Training to support operations and lead teams. This role involves ensuring customer satisfaction, managing staff, and participating in a structured management training program. The company values internal promotions and offers competitive compensation and benefits, fostering a positive work environment for growth and development.

Qualifications

• Two years of retail/service industry management experience or equivalent leadership experience required.
• Ability to score 80% on Money Handling Skills Assessment without a calculator.

Responsibilities

• Lead and develop associates and shift managers.
• Ensure customer satisfaction by maintaining wash quality.
• Manage operations to uphold company standards.

Skills

Communication

Problem Solving

Customer Focus

Teamwork

Job description

Pay starting at $22/hr, plus incentives.

Two years of retail/service industry management experience or equivalent leadership experience is required.

We promote from within for our top management levels and focus on internal promotions for many positions. Starting your management career with us opens many opportunities within a fast-growing company.

2024 Best and Brightest Companies to Work for in the Nation Winner! The Best and Brightest Companies prioritize employee satisfaction, offer competitive compensation, flexible work arrangements, and comprehensive benefits. They foster a positive work environment, encourage growth, and invest in employee development. These organizations promote inclusivity, collaboration, and corporate social responsibility, attracting and retaining top talent.

2023 APEX Training Award Winner! Training magazine’s Training APEX Awards recognize organizations excelling in training and human capital development, highlighting successful learning and development programs worldwide.

Position: Assistant Manager in Training

Position Summary

The Assistant Manager in Training works with the General Manager to lead and develop associates and shift managers, providing an outstanding customer experience. They are expected to inspire teams to execute Mike’s Purpose and deliver on our Team Member Promise while maximizing profitability. The Assistant Manager can run the location in the absence of the General Manager.

Primary Responsibilities

• Execute Mike’s Purpose and deliver on our Team Member Promise, modeling associate behavior and performance.
• Ensure customer satisfaction by maintaining wash quality, staffing, and handling complaints professionally.
• Manage operations to uphold Mike’s Carwash standards, assist in achieving location goals, manage costs, inventory, staffing, and scheduling.
• Support associate and management development, participate in hiring, training, performance reviews, and discipline processes.
• Assist in property and equipment maintenance, complete checklists, track repairs, and maintain cleanliness.
• Participate in a structured management training program and pursue skill development.
• Comply with all company policies and perform other duties as assigned.

Work Schedule

• Work all scheduled shifts, at least five days and 40 hours weekly, including every other weekend.
• Capable of closing at least two nights and opening one morning weekly.
• Work full schedule leading up to Christmas, including December 24th or 26th.
• Ability to transfer between stores within the market.

Physical Demands

Requires communication, vision, standing, walking, occasional sitting, stooping, reaching, twisting, repetitive movements, gripping, operating controls, lifting up to 50 lbs., pulling, carrying, bending, kneeling, balancing, and infrequently climbing stairs or ladders.

Work Environment

Occasional work with machinery, outdoors in temperatures 0-100°F, alone at times, with chemicals, and wearing protective gear.

Performance Factors

• Customer Focus, Decision Making, Empathy, Flexibility, Problem Solving, Resiliency, Teamwork — all crucial for success in this role.

Minimum Qualifications

• Practical problem-solving ability.
• Ability to score 80% on Money Handling Skills Assessment without a calculator.
• Proficiency in reading manuals, reports, and workplace rules; effective communication with poise and confidence.