Assistant Manager

The Buckle, Inc.; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant in Training and Assistant Manager to elevate the shopping experience for guests. This role involves a blend of sales, merchandising, and leadership responsibilities, working closely with the Store Manager and Leadership Team. You'll be at the forefront of guest interactions, ensuring exceptional service while also nurturing and developing team talent. If you’re passionate about retail and eager to grow in a supportive environment, this is the perfect opportunity to make a significant impact.

Benefits

Insurance

Paid Time Off

401(k) Retirement Plan

Performance Bonuses

Employee Assistance Program

Qualifications

• High school diploma or GED; or 1-3 months related retail experience.
• Ability to operate a vehicle and travel overnight as needed.

Responsibilities

• Greet Guests with a friendly attitude and provide legendary service.
• Assist in recruiting, training, and motivating new Teammates.
• Maintain a clean, organized, and shoppable store environment.

Skills

Customer Service

Sales Techniques

Team Leadership

Merchandising

Education

High School Diploma

Retail Experience

Job description

321 FLORENCE, KY
Florence Mall
2108 Florence Mall
Florence, KY 41042, USA

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It does not include all duties, responsibilities, or qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, consistently providing legendary service
• Answer questions regarding the store and merchandise confidently
• Help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product knowledge and sales education, sharing this with the Team
• Maintain knowledge of current sales, promotions, policies, and security practices
• Achieve personal sales goals and contribute to store sales performance
• Provide legendary service across all store areas: Front 5, sales floor, fitting rooms, and register
• Understand exchange and return procedures and turn them into showmanship opportunities
• Use the Sales Presentation Guide (SPG) daily to meet goals
• Meet or exceed standards in all Buckle business builders and guest loyalty initiatives
• Expand Guest selection through inventory management and product search tools
• Build and maintain good Guest relationships to develop a client-based business
• Lead by example with showmanship, customer service, and attentiveness
• Recognize and communicate Guest levels with the Team
• Ask business-driven questions to Managers, Team Leaders, and Teammates
• Be coachable; seek feedback to improve sales presentations
• Perform leadership actions and uphold high standards, whether or not the Manager is present
• Collaborate with the Store Manager to plan sales goals
• Demonstrate ownership of store’s sales performance and product education

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities using various referral methods
• Coach and build relationships through Guest Loyalty and Guest Preferred programs
• Lead and motivate new Teammates to meet Buckle standards
• Maintain a positive attitude to foster a positive floor culture
• Demonstrate personal dress code and fashion trends
• Participate in daily setup, training, and reviews using the Performance Tracker
• Motivate Teammates to complete daily tasks
• Show passion for denim showmanship and fit cards
• Create results in your department and balance all actions within your segment
• Execute department calendar actions and track progress
• Engage Guests with product demonstrations
• Update fellow leaders and Team regularly
• Remember and use Guest names effectively
• Understand and display merchandise for both Gals and Guys’ sides
• Partner with Store Manager on education focus and delegate accordingly
• Support all segments to meet business goals
• Assist in recruiting store staff and explain pay and benefits
• Maintain contact lists and recruit top talent
• Train on the Leadership playbook and other tools
• Ensure all characteristic pieces are up to standard
• Train and coach on non-sales positions
• Identify and address Teammate training needs
• Own zone ownership and recognize opportunities for visual merchandising and product lifecycle management
• Review and execute zone standards and visual guidelines
• Recognize merchandising opportunities and communicate solutions
• Conduct store tours and ensure freight and displays are well-maintained
• Implement visual standards and improve store performance through the Performance Tracker

Operations

• Work flexible schedules, including mornings, evenings, weekends, and holidays
• Use planners and complete opening/closing checklists
• Recognize security risks and prevent thefts
• Follow Loss Prevention protocols
• Handle POS procedures and corporate calls professionally
• Maintain a positive attitude in challenging situations
• Adhere to policies on payments, returns, and exchanges
• Navigate store tools effectively
• Communicate with non-sales staff and complete scheduled shifts
• Maintain a clean, organized, and shoppable store environment
• Report merchandise concerns and policy violations promptly
• Complete all HR and store operational tasks, including paperwork and safety procedures

Supervisory and Leadership

• Provide and receive feedback professionally
• Support leadership and promote growth
• Maintain professionalism with all Teammates
• Conduct interviews and support team development
• Overcome objections and solve problems
• Self-educate on company tools and share knowledge
• Implement Buckle’s Commitment to Success
• Travel as needed within the district
• Handle schedule changes positively
• Perform job duties with high customer service standards and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Qualifications

High school diploma or GED; or 1-3 months related retail experience and/or training; or equivalent.

Benefits

• Insurance
• Savings and Spending Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Additional Qualifications

• Relocation may be required
• No visa sponsorship available
• Ability to operate a vehicle and travel overnight as needed

Physical Demands

Regularly stand, walk, handle, reach, climb, stoop, kneel, crouch, and talk. Occasionally sit. Able to lift and maneuver 50 lbs. Visual requirements include close, distance, color, peripheral, and depth perception, and focus adjustment. Work environment is a moderate noise retail setting.

EEO Statement

Buckle is committed to equal opportunity employment, hiring qualified individuals regardless of veteran status, race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, pregnancy, disability, or genetic information, in accordance with applicable laws.