Assistant Manager - IHOP

BFS Foods; Grantsville (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS Foods is seeking an Assistant Manager at our Grantsville, MD location to oversee daily operations and staff performance. You will ensure customer satisfaction, uphold cleanliness, and manage shifts for 15-20 employees per shift, while enforcing brand standards and policies.

The role requires prior restaurant experience, strong leadership, and the ability to train team members on POS systems and service expectations, with a focus on maintaining high-quality guest experiences.

Qualifications

• Restaurant supervisory experience preferred or required.
• Ability to lead and motivate a team in a fast-paced setting.
• Strong communication and training skills are essential.

Responsibilities

• Ensure customer satisfaction is the top priority during each visit.
• Maintain cleanliness and sanitation standards at all times.
• Supervise 15-20 restaurant employees per shift.
• Enforce brand standards, policies and procedures.
• Represent the company professionally with dignity and respect.

Skills

Communication

Shift coverage

Restaurant experience

Tools

POS systems

Job description

Job Details

Job Location: 766 - Grantsville IHOP - Grantsville, MD 21536

BENEFITS

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
• Part-time & Full-time availability

ASSISTANT MANAGER

Reports to General Manager

POSITION RESPONSIBILITIES

• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Supervise 15-20 restaurant employees per shift.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).
• Fill in for different positions in the restaurant as needed
• May be required to work extra shifts to accommodate store business and or call offs
• Work closely with store manager to implement training on new systems, techniques, service standards
• Ability to execute and enforce company initiatives and policies
• Meet all store cost and operational goals and budgets

Qualifications

POSITION REQUIREMENTS

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Perform such similar, comparable, or related duties as may be required or assigned.