Assistant Manager- Hospitality (Non-Exempt)

Residence Inn - Wilke-Barre; Wilkes-Barre (Luzerne County); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Onvo is seeking an Assistant General Manager to supervise back-of-house operations in the absence of the General Manager and to support profitability through revenue generation and cost control. The role focuses on guest satisfaction and developing associates across housekeeping, engineering/maintenance, and front office.

The position requires leading by example, maintaining high standards of service, and ensuring compliance with brand standards and training.

Qualifikationen

• Must have strong customer service skills.
• Ability to work holidays, weekends, and evenings.
• Ability to take initiative/ problem solve.
• Prior hotel management experience preferred.
• Previous management experience is desired.

Aufgaben

• Supervise back-of-house operations in the absence of the General Manager.
• Support the General Manager in achieving hotel profitability through revenue generation and cost control.
• Ensure guest satisfaction and smooth operation of housekeeping, engineering/maintenance, and front office as needed.
• Assist in recruiting, hiring and training staff based on occupancy.
• Develop associates and promote a positive, guest-focused team environment.
• Attend required meetings and complete corporate training modules.

Kenntnisse

Strong customer service skills

Ability to work holidays weekends and

Initiative / problem solving

Ausbildung

Prior hotel management experience

Previous management experience preferred

Jobbeschreibung

Job Summary

The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction and development of associates. The Assistant General Manager will function to support a few areas at the property including Housekeeping, Engineering/Maintenance, and Front Office.

Essential Functions

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with Onvo standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Onvo’s dress code and wearing a nametag when working (per brand standards)
• Ensure the efficient operation of the hotel by supervising and supporting the Engineering and Housekeeping departments.
• Assist in creating an environment where employees make empowered decisions to ensure guests’ satisfaction.
• Follow up on all empowerment successes and opportunities with the General Manager.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Assist the General Manager in recruiting, hiring and training for departments based on occupancy.
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
• Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
• Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest management and all other employees.
• Be familiar with S.O.P.'s in all Operations departments.
• Maintain a professional working relationship and promote open lines of communication with all employees and other departments.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times greeting guests and helping as needed.
• Attend all scheduled meetings that take place on the property when you are scheduled.

Knowledge, Skills, and Abilities

• Must have strong customer service skills
• Ability to work holidays, weekends, and evenings
• Ability to take initiative/ problem solve

Credentials and Experience

• Prior hotel experience in a guest-facing role
• Previous management experience preferred

Physical Requirements

• Must be able to stand for long periods of time

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive.

Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer.

Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.