Assistant Hotel Manager

Fairfield-Inn-; Stroudsburg (Monroe County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Fairfield-Inn- is seeking an Assistant Manager to ensure guest satisfaction and the efficient operation of the hotel by supervising back-of-house departments in the absence of the General Manager. You will support profitability through cost controls, assist in financial reporting, and help recruit and train staff to maintain high service standards.

The role involves coordinating Housekeeping, Engineering/Maintenance, and Front Office while fostering a positive, team-oriented environment.

Qualifications

• Experience in guest-facing roles in the hotel industry.
• Ability to manage multiple tasks and supervise teams.
• Willingness to work holidays, weekends, and evenings.

Responsibilities

• Oversee housekeeping, engineering/maintenance, and front office in the absence of management.
• Assist in driving hotel profitability through revenue generation and cost control.
• Lead training and development for Associates to uphold service standards.
• Ensure guest satisfaction and smooth operations across departments.

Skills

Customer service

Leadership

Problem solving

Hospitality experience

Job description

Job Description:The primary responsibilities of the Assistant Manager will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction and development of associates. The Assistant General Manager will function to support a few areas at the property including Housekeeping, Engineering/Maintenance, and Front Office.Essential Functions:Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.Maintain regular attendance in compliance with Onvo standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include compliance with Onvo’s dress code and wearing a nametag when working (per brand standards)Ensure the efficient operation of the hotel by supervising and supporting the Engineering and Housekeeping departments.Assist in creating an environment where employees make empowered decisions to ensure guests’ satisfaction. Follow up on all empowerment successes and opportunities with the General Manager.Assist the General Manager with the creation of financial reports as required by the Corporate Office.Meet all Corporate imposed deadlines as well as those imposed by the General Manager.Participate in required M.O.D. coverage as scheduled.Ensure that training in service standards is taking place in each department using the steps to effective training.Assist the General Manager in recruiting, hiring and training for departments based on occupancy.Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest management and all other employees.Be familiar with S.O.P.'s in all Operations departments.Maintain a professional working relationship and promote open lines of communication with all employees and other departments.Complete required corporate training modules and become certified to train those as required.Be in the public areas during peak times greeting guests and helping as needed.Attend all scheduled meetings that take place on the property when you are scheduledKnowledge, Skills, and Abilities:Must have strong customer service skillsAbility to work holidays, weekends, and eveningsAbility to take initiative/ problem solveCredentials and Experience:Prior hotel experience in a guest-facing rolePrevious management experience preferredPhysical Requirements:Must be able to stand for long periods of timeDisclaimer:The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.Benefits:* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person