Assistant Manager- Hospitality (Non-Exempt)

Onvo; Stroudsburg (Monroe County); On-site; USD 42,000 - 62,000; Full time

Job summary

Onvo is seeking an Assistant Manager to oversee routine tasks and supervise team members across departments in the absence of the General Manager. You will help drive guest satisfaction and operational efficiency while supporting profitability and cost control.

Responsibilities include assisting in Housekeeping, Engineering/Maintenance, and Front Office, and contributing to staff development and SOP adherence. Prior leadership experience is preferred.

Qualifications

• Strong customer service skills is required.
• Ability to take initiative and solve problems.
• Flexibility to work holidays, weekends, and evenings as required.

Responsibilities

• Supervise back-of-house operations in the absence of the General Manager.
• Assist in revenue generation and cost control to support hotel profitability.
• Oversee Housekeeping, Engineering/Maintenance, and Front Office functions as needed.
• Coach and develop associates to deliver guest satisfaction and adherence to SOPs.
• Support recruitment, training, and performance management per occupancy needs.

Skills

Customer service

Problem solving

Initiative

Job description

Job Description:

The primary responsibilities of the Assistant Manager will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction and development of associates. The Assistant General Manager will function to support a few areas at the property including Housekeeping, Engineering/Maintenance, and Front Office.

Essential Functions:

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with Onvo standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Onvo’s dress code and wearing a nametag when working (per brand standards)
• Ensure the efficient operation of the hotel by supervising and supporting the Engineering and Housekeeping departments.
• Assist in creating an environment where employees make empowered decisions to ensure guests’ satisfaction. Follow up on all empowerment successes and opportunities with the General Manager.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Assist the General Manager in recruiting, hiring and training for departments based on occupancy.
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
• Assist the General Manager to maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
• Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guest management and all other employees.
• Be familiar with S.O.P.’s in all Operations departments.
• Maintain a professional working relationship and promote open lines of communication with all employees and other departments.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times greeting guests and helping as needed.
• Attend all scheduled meetings that take place on the property when you are scheduled

Knowledge, Skills, and Abilities:

• Must have strong customer service skills
• Ability to work holidays, weekends, and evenings
• Ability to take initiative/ problem solve

Credentials and Experience:

• Prior hotel experience in a guest-facing role
• Previous management experience preferred

Physical Requirements:

• Must be able to stand for long periods of time

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.