Assistant Manager: Hospitality Leader & Team Coach

Urban-Air-Adventure-Park; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Urban Air Knoxville is seeking an Assistant Manager to provide leadership across operations, entertainment, food and beverage, and facilities, driving high guest satisfaction and staff performance. You will coach, schedule, and develop a team while upholding Urban Air standards and safety policies.

The role requires a hands-on leader who can motivate staff, manage expenses, and ensure a safe, clean environment for guests and employees. Weekend/evening shifts are expected.

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory experience

Background check clearance

Brand ambassador

Team development

Communication skills

Professional demeanor

Enthusiastic interaction

Adaptability

Diversity appreciation

Weekend/evenings/holidays availability

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Urban Air Knoxville is seeking an Assistant Manager to provide leadership across operations, entertainment, food and beverage, and facilities, driving high guest satisfaction and staff performance. You will coach, schedule, and develop a team while upholding Urban Air standards and safety policies.

The role requires a hands-on leader who can motivate staff, manage expenses, and ensure a safe, clean environment for guests and employees. Weekend/evening shifts are expected.