Assistant Manager - Hospitality - Gap, PA

Sheetz; Gap (PA); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonuses

PTO (paid time off)

Parental leave

401k matching

Employee stock ownership

Professional development

Tuition reimbursement

Medical coverage

Dental coverage

Snack discounts

Descripción de la vacante

Sheetz is seeking an Assistant Manager of Hospitality to support the Store Manager in recruiting, training, and developing a high-performing team. You will influence staffing, resolve customer concerns, and uphold our hospitality standards across all shifts.

In this role you will ensure operations run smoothly behind the scenes, monitor end-of-day processes, and drive unit profitability while maintaining guest-focused service and store presentation.

Formación

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Certification testing (e.g., ServeSafe) as needed.

Responsabilidades

• Back up the Store Manager with recruitment, selection, training, and performance management.
• Have a say in staff scheduling and who works when.
• Handle customer questions, complaints and concerns.
• Ensure staff compliance with Sheetz policies and programs.
• Respond to QA audits, secret shops, and customer service feedback.
• Maintain hospitality standards, store cleanliness, and timely customer transactions.
• Oversee end-of-day tasks to ensure completion.
• Keep shelves stocked with proper placement, pricing, and restocking.
• Lead profit management through shrink indicators, stock audits, and vendor coordination.

Conocimientos

Leadership

People management

Customer service

Training

Communication

Educación

High School Diploma or GED

Two-year degree preferred

ServeSafe

Descripción del empleo

Additional Job Info

Additional $1.50/hr. for working 10pm-6am

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren't skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Overview

Are you the type of person who gets your kickz from making someone's day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you'll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You'll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager's absence.

But don't worry-- all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Qualifications

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe
• Any other legally required certification

Shift Needed

Evenings

Accommodations

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.