Assistant Manager - Hospitality - #771

Sheetz; Marysville (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Quarterly bonuses

Ample PTO & 100% paid parental leave

401k matching & employee stock

Tuition reimbursement

Medical, vision & dental

Snack discounts

Job summary

Sheetz in Marysville, OH seeks an Assistant Manager of Hospitality to oversee customer experience and store operations in the evenings. You will lead the hospitality-focused team, ensure top-notch service, and support the Store Manager with recruitment, training, and performance management.

This role emphasizes guest satisfaction, inventory, promotions, production, service, and day-to-day leadership in the absence of the Store Manager.

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Responsibilities

• Back-up the Store Manager with recruitment, selection, training, and performance management of your store team.
• Have a say in staffing decisions on who works and when.
• Handle customer questions, complaints and concerns.
• Ensure staff compliance with Sheetz policies, procedures, and programs.
• Follow up on responses from customer service shops, QA audits, secret shops and SMG surveys.
• Oversee hospitality standards in customer transactions, store cleanliness, and overall guest experience.

Skills

Leadership

Customer service

Retail operations

Team supervision

Education

High School Diploma or GED

2-year business-related degree

Certification testing as needed

Job description

Additional Job Info

Additional $1.50/hr. for working 10pm-6am

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Overview

Are you the type of person who gets your kickz from making someone’s day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you’ll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You’ll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager’s absence.

But don’t worry-- all of that hard work pays off! We proudly give our peepz

• quarterly employee bonuses based on company performance
• ample PTO and 100% paid parental leave
• 401k matching and employee stock ownership
• limitless professional development and growth opportunities
• tuition reimbursement
• full medical, vision and dental coverage
• snack discounts!

Qualifications

Education

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe
• Any other legally required certification

Starting Rate of Pay

USD $24.00/Hr.

Shift Needed

Evenings

Accommodations

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.