Assistant Manager - Hospitality - #572

Sheetz Inc.

Stuarts Draft (VA)

On-site

USD 125,000 - 135,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Quarterly employee bonuses

100% paid parental leave

401k matching

Tuition reimbursement

Medical, vision and dental coverage

Snack discounts

Job summary

A leading convenience store chain seeks an Assistant Manager of Hospitality in Stuarts Draft, VA. The role involves overseeing customer service, managing store operations in the Store Manager's absence, and ensuring compliance with hospitality standards. Ideal candidates have at least a high school diploma, supervisory experience, and certifications like ServeSafe. The position offers competitive salary, bonuses, and various benefits including medical coverage and employee discounts.

Qualifications

1 year experience supervising in fast food or retail preferred.
Successful completion of certification testing as needed.
Valid ServeSafe certification is required.

Responsibilities

Support recruitment, training, and performance management.
Handle customer inquiries and manage store compliance.
Ensure high customer satisfaction and hospitality standards.

Skills

Customer service

Leadership

Problem-solving

Education

High School Diploma or GED

Two-year degree in a business related field

Job description

Overview

Additional $1.50/hr. for working 10pm-6am.

Are you the type of person who gets your kickz from making someone’s day? How about making sure our loyal Freakz have a best‑in‑class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you’ll work behind‑the‑scenes to ensure that top‑tier customer‑service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You’ll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service and sales, while also stepping up as a leader of day‑to‑day operations in the Store Manager’s absence.

But don’t worry— all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Responsibilities

Back‑up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow‑up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end‑of‑day tasks to make sure they aren’t skipped
Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Qualifications

Education

High School Diploma or GED required.
Two‑year degree in a business related field preferred.
Successful completion of certification testing as needed.

Experience

One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

ServeSafe
Any other legally required certification

Accommodations

Sheetz is committed to the full inclusion of all qualified individuals. Shetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Seniority level