Assistant Manager - Hospitality - #237

Sheetz; Lititz (Lancaster County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Parental leave

401k matching

Stock ownership

Professional development

Tuition reimbursement

Health, dental, vision

Job summary

Sheetz is seeking an assistant manager of hospitality to oversee a best-in-class customer experience in our stores. You will support the Store Manager with recruitment, training and coaching while ensuring hospitality standards are met and policies are followed.

You’ll manage inventory, promotions, service and sales, and step in for the Store Manager when needed to maintain smooth day-to-day operations. A strong focus on guest satisfaction and teamwork is essential.

Qualifications

• High school diploma or GED required; two-year business degree preferred.
• Experience supervising in fast food or retail preferred; certification testing may be required.
• ServeSafe certification or equivalent is preferred.

Responsibilities

• Back-up the Store Manager on recruitment, selection, training and performance
• Participate in staffing decisions and scheduling
• Handle customer questions, complaints and concerns
• Ensure compliance with Sheetz policies and procedures
• Coordinate with QA audits, secret shops and surveys
• Maintain hospitality standards and customer experience
• Oversee end-of-day tasks and merchandising
• Lead profit management, shrink, stock audits and promotions

Skills

Customer service

Leadership

Staff management

Recruitment

Training

Performance management

Communication

Inventory management

Budgeting

Sales

Education

High School Diploma

Two-year business degree

Certification testing

Tools

ServeSafe

Job description

Additional Job Info

Additional $1.50/hr. for working 10pm-6am

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re-filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Overview

Are you the type of person who gets your kickz from making someone’s day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you’ll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You’ll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager’s absence.

But don’t worry-- all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Qualifications

Education

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe
• Any other legally required certification

Starting Rate of Pay

USD $23.00/Hr.

Shift Needed

Evenings

Accommodations

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.