Assistant Manager, Gym Ops & Member Experience

Planet Fitness; Passaic (NJ); On-site; USD 29,000 - 32,000; Full time

Job summary

Flynn Group is hiring an Assistant Club Manager for the Flynn Fitness brand in Passaic, NJ. You will oversee club operations, drive a positive member experience, and sustain financial stability while leading a high-energy team in a Judgement Free Zone®. Reporting to the General Manager, you’ll guide scheduling, payroll, training, and KPI-driven initiatives.

This role demands strong people skills, adaptability, and a proactive approach to change management within a busy fitness environment.

Qualifications

• Customer service excellence with guests and staff.
• Active listening and empathetic communication with team and customers.
• Clear problem identification, analysis, and action planning.

Responsibilities

• Provide operational support to the General Manager through team development and analysis of key metrics.
• Be flexible with scheduling to ensure coverage and payroll alignment.
• Monitor staff to ensure a high level of service and assist with obstacles or concerns.
• Greet members and conduct tours to promote business and brand experience.
• Respond to member service submissions promptly with professional, solution-oriented answers.
• Ensure proper opening and closing of the club.
• Keep staff informed on promotions, initiatives and policies.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group is hiring an Assistant Club Manager for the Flynn Fitness brand in Passaic, NJ. You will oversee club operations, drive a positive member experience, and sustain financial stability while leading a high-energy team in a Judgement Free Zone®. Reporting to the General Manager, you’ll guide scheduling, payroll, training, and KPI-driven initiatives.

This role demands strong people skills, adaptability, and a proactive approach to change management within a busy fitness environment.